FAQ

Opening hours

Mu.ZEE is open from Tuesday to Sunday from 10 am to 5.30 pm.
The museum is closed on Mondays.

Permeke Museum will reopen in spring 2024.

Is the museum open at Christmas, New Year and Easter?

No, the museum is closed at Christmas and New Year. However, the museum is open at Easter.

Is the museum open on Christmas Eve and New Year’s Eve?

Yes, the museum is open on Christmas Eve and New Year’s Eve but closes earlier at 4.30 pm.

How do I book a guide for the James Ensor exhibition?

Mu.ZEE provides guided tours tailored to your group.
More information and how to book a guide can be found here.

James Ensor and my Museum Pass

An individual visit with your Museum Pass to the exhibition "Rose, Rose, Rose à mes yeux. James Ensor and still life in Belgium from 1830 to 1930" is free.

1 pass, more than 210 museums. Pay € 59 once and visit all participating Belgian museums for a year.
Whenever you want and as often as you want.
Buy it online here or at the counter of Mu.ZEE

Is an audio guide available for the James Ensor exhibition?

Yes, audio guides are available in the exhibition hall.

Do I have to buy my ticket digitally in advance?

To make your visit as smooth and enjoyable as possible, we recommend you book your ticket online in advance. This not only guarantees your access, but also helps us to make everything run smoothly and efficiently.
An e-ticket can be purchased here.

Is there a 65+ rate?

No. An overview of entrance fees can be found via this link

Is the 50% reduction on a train ticket under James Ensor only valid on the Belgian rail network?

Yes, this discount is only valid with the purchase of a paying online ticket for the exhibition Rose, Rose, Rose à mes yeux. James Ensor and still life in Belgium from 1830 to 1930.

50%* discount on your train ticket
Children under 12 travel for free (max. 4 children per paying traveller)
Return on the same day
Outward journey possible on weekdays from 9 a.m.
More info about the Discovery Ticket

I live abroad, can I enjoy the 50% reduction for the James Ensor train ticket?

Yes, you can buy a ticket from a valid Belgian railway station to Ostend and back. To do this, you first reserve an admission ticket to the James Ensor exhibition via muzee.be. With the code found on the ticket, you can book your train ticket with a 50% reduction via this SNCB link.

Is my admission ticket for the Ensor exhibition also valid for the museum's permanent collection?

Your admission ticket for the Ensor exhibition also grants access to the permanent collection of our museum. This allows you to enjoy not only the temporary exhibition but also our permanent collections at no additional cost.

Station - Mu.ZEE

The station is within walking distance of the museum (<1 km).

Is there a bus service to Mu.ZEE?

Mu.ZEE is within walking distance of the station. From the station you can take bus number 50 in the direction of Gistel (stop: Sint-Jozefkerk in Alfons Pieterslaan). A nice alternative is the coastal tram with a stop at Marie Joséplein or at Ostend Station. 

 

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I am coming to Mu.ZEE by tram. Where do I get off best?

Take the coastal tram and get off at Marie Joséplein or Ostend Station.

I am driving to Mu.ZEE. Is there parking nearby?

It is possible to park free of charge at a car park on the outskirts. Free bicycles are available to get to the centre.

Paid Parking (above ground and underground). Paid parking applies everywhere in Ostend. Ostend also has a number of underground car parks.

All the info can be found here https://www.visitoostende.be/nl/praktisch/waar-kan-ik-parkeren-oostende

Is Mu.ZEE accessible to people with reduced mobility?

The museum is fully accessible to people with reduced mobility, except for a raised platform in the exhibition Anna Boch. The accessibility of this platform will be addressed in the renovation works that are going to take place at the museum from 2024. There are ramps to the platform, but they are not suitable for every wheelchair. We apologise for the inconvenience. The other museum rooms are easily accessible via lifts or small ramps.

Wheelchairs are available at reception. Reserve a wheelchair via info@muzee.be.
Folding chairs are also available on each floor.
Companions of wheelchair users and the blind receive free access.

Is Mu.ZEE accessible to the deaf and hard of hearing?

The educational non-profit making organisation mu-zee-um has developed an app for the deaf and hard of hearing in the Ensor and Spilliaert Wing. You can request it via www.mu-zee-um.be – info@mu-zee-um.be.

Companions of wheelchair users and the blind receive free access.

Is Mu.ZEE accessible to the blind and partially-sighted?

Mu.ZEE regularly provides guided tours for the blind and partially-sighted. You can find more information here.

Companions of wheelchair users and the blind receive free access. Guide dogs are allowed in the museum rooms.

Are dogs allowed in the museum?

Only guide dogs are allowed in the museum.

Activities Mu.ZEE

Mu.ZEE regularly organises activities for different ages: family tours and workshops, art days for children, guided tours, holiday camps, birthday parties, etc.

You can find the full range on offer for each target group at plan your visit.

Is the Museum Pass valid at Mu.ZEE/Permekemuseum?

Yes, an individual visit with your Museum Pass to Mu.ZEE is free of charge. Please note : this offer is not valid for groups.

Can I buy a Museum Pass at Mu.ZEE?

Yes you can, at the counter at Mu.ZEE.

Can I renew my Museum Pass at Mu.ZEE?

Yes you can, but it is more efficient to do so online from this link.

Do I have to buy my ticket digitally in advance?

To make your visit as smooth and enjoyable as possible, we recommend you book your ticket online in advance. This not only guarantees your access, but also helps us to make everything run smoothly and efficiently.
An e-ticket can be purchased here.

Can I pay with a bank card?

Mu.ZEE : yes, the museum accepts VISA, Mastercard, Maestro and Bancontact

 

Can I pay with payconiq?

Yes

Can I make contactless payments?

Yes

Where can I find more info online about the collection?

You can find information about the Mu.ZEE museum collection here

You can find information about the museum collection of the Permeke Museum here

For specific questions about our collection, please contact us at info@muzee.be

Which exhibitions are on at the moment?

An overview of the current exhibitions in Mu.ZEE can be found here

 

Are there visitor guides?

Yes, the visitor guides can be found in the exhibition each time.

An overview of the Mu.ZEE exhibitions can be found here.

 

Guided tours

Guided tours are offered in the four basic languages: Dutch, French, English and German.

If requested, the museum tries, as far as possible, to offer other languages as well.

For more info and booking, please visit this link

Cafeteria

The Mu.ZEE café is at your service during the museum's opening hours. Whether you want to start the day early in the morning with a delicious coffee, or crave a refreshing drink in the afternoon after exploring the exhibitions, our café guarantees hospitality and tasty treats throughout the day.

Have a picnic

Picnics are not permitted in the museum. It is possible to have a picnic at Chalet Minigolf in the Leopold Park (5 minutes from the museum), provided that beverages are consumed. Contact https://www.chalet-minigolf.be/home

 

As the person responsible for an association, class, company, etc., I want to organise a day in Ostend / Jabbeke.

Mu.ZEE does not offer day packages: the museum organizes various activities, whether or not in combination - click here.

Tourism Ostend offers an extensive range of day packages. Contact

 

Museum Shop

Mu.ZEE has a well-stocked museum shop where you can buy publications, postcards and fun things for yourself or as a gift. A selection is on sale in the webstore

 

Gift voucher

Of course! You can choose from ticket and museum shop gift vouchers.

Garden

Mu.ZEE does not have a garden, but a dyke and beach are a stone's throw away, with the pleasant Leopold Park in between.

 

Are rooms hired out for events, talks, etc.?

Yes, Mu.ZEE hires out rooms. All the info can be found here

Library

The library at Mu.ZEE only collects publications on modern and contemporary art. This makes it unique as an art library.

The library is free to visit on
Tuesday from 10 am – 1 pm
Thursday from 10 am – 1 pm
On other weekdays the library can be visited by appointment at bib@muzee.be
Closed on Saturday, Sunday and public holidays.

The library is closed between Christmas and New Year.

 

Can I contact the museum for the evaluation of an artwork?

The museum does not conduct evaluations and recommends contacting recognised auction houses for this purpose.

I would like to make a donation to the museum. Is this possible?

Yes, of course. Please contact artistiek@muzee.be

Whom can I contact for loans and / or acquisitions?

For acquisition proposals please contact artistiek@muzee.be

For loan requests, please contact registrarsoffice@muzee.be